Training Programs

Did you know?

80% of dissatisfied customers will tell their friends, family and acquaintances of their negative experience. Only 20% will share a positive experience.
You can’t afford to have untrained staff in your business!

Our Customer Service Training Programs are a great way for your staff to build their skill set and learn an effective and proven method of providing outstanding customer service. Having your staff learning skills together is also a great team bonding exercise. Providing a standardised approach to your customer service ensures you have a benchmark for consistency that all staff are aware of and understand.
Our comprehensive programs provide your staff with a step by step approach to customer service as well as practical examples that can be easily adopted into their customer service delivery. We are able to tailor aspects of our program to be specific, relevant and unique to your business.

	The Training programs currently offered by Tempus Retail are: Customer Service in Retail Customer Service in Hospitality Common Management Traps	Do you see more potential in your staff?

The Training programs currently offered by Tempus Retail are:

Customer Service in Retail
Customer Service in Hospitality
Common Management Traps

Do you see more potential in your staff?

Customer Service in Retail
Customer Service in Retail teaches advanced Customer Service skills. The program is suitable for new and existing staff.
The areas covered in our training program include:

Understanding your customers needs
Four Different Closing Techniques
Overcoming Customer Objections
Exchanges, Returns and Faulty Items
Assisting a Dissatisfied Customer

We also discuss current retail statistics to give your team an understanding of consumer behaviour. These statistics highlight the different perceptions your staff may have and how, by performing at a higher standard, you can immediately gain an edge on your competition.

Customer Service in Hospitality
Customer Service in Hospitality teaches advanced Customer Service skills. The program is suitable for new and existing staff.
The areas covered in our training program include:

Know Your Product
The Set Up
Interact with Customers
Common Mistakes (and how to fix them)
Working with the Kitchen

Common Management Traps
Common Management Traps is suitable for Managers, Supervisors and Team Leaders. The Program discusses common mistakes managers make and how, through the use of superior management techniques, you can correct or avoid them.
The areas covered in our training program include

Accept Accountability
Develop, Train and Coach Staff
Be a Boss, Not a Buddy
Focus Your Thinking
Setting Standards

Contact our Customer Relationship team on 02-4959 7711 for further information.