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BOOKKEEPING  |
MANAGEMENT |
WEB DESIGN & IT |
MARKETING |
| Office | 4/163 Brighton Avenue, Toronto, NSW 2283 | Phone | 02 4959 7711 | info@tempusgroup.com.au |
Mystery Services
As a business owner, it can be difficult to view your business with ‘fresh eyes’. Tempus Retail can provide you with a trained Mystery Shopper, Mystery Diner or Mystery Client to evaluate your business. We utilise Mystery Visitors who have experience relevant to your industry.
Mystery Shopping gives you an insight into how customers perceive your business. This information can be used to improve your business and the customer’s experience. Tempus Retail can tailor the Mystery Shopping questionnaire to highlight specific areas of your business, for example, the impact of promotional material and branding, or, your staff members ability to adhere to your businesses policies and procedures.
Mystery Shopping is best used periodically over a number of months to track your progress and gain an understanding of your business from an array of different viewpoints.
Tempus Retail aims to provide you with tools to grow your business by providing recommendations for areas of concern and offering support services such as marketing, IT and training services.
Do you want to:
Why choose Tempus Retail?
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Tempus Mystery Caller
For many businesses, a phone call is the first point of contact your customer has with your business. For this reason, you need to ensure this first interaction is a positive one.
Tempus Mystery Callers assess your business over the phone and ask the questions that are important to you. If you want an understanding of your customers experience with your business over the phone whilst making enquiries or booking appointments this is the service for you.
With the information provided upon completion of the Mystery Call you can provide feedback to your staff on how they are perceived in a non-physical interaction.